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Use Forgot password? on Sign in and follow password recovery. Check spam or junk folders for the recovery email.
Ask the parent who invited you to share the invitation link. Sign in or sign up using the email address they invited. See Join a household.
Check with the inviting parent before accepting. Do not create a second household to work around an invitation problem.
Check whether you already have an account and household. Ask the parent to verify the invited address rather than repeatedly creating accounts.
Confirm the change in both inboxes and check Current email on Account. See Change your email.
Check whether household setup and subscription activation are complete. See Subscription and access questions.
If you ask your family for help, share the error text and which step you reached. Keep passwords, verification codes, invitation links, and recovery links private.