Who activates the subscription?
Who activates the subscription?
A parent activates and manages the subscription for the household. An invited au pair does not buy a separate plan. See Activate your subscription.
Why does my au pair see Waiting for activation?
Why does my au pair see Waiting for activation?
The household needs an active subscription before calendar access is available. A parent should check billing and complete activation, then the au pair can open Calendar again.
Where can a parent check billing?
Where can a parent check billing?
Open Family Dashboard, choose Manage subscription, then use Manage billing if the subscription is active. Review your plan and billing details in Stripe’s portal.
Checkout completed but I still see the subscription screen
Checkout completed but I still see the subscription screen
Allow a moment for the subscription status to update, then reload AuPairCal. Check that checkout completed for the intended household before starting another subscription.
Where do I check trial and renewal terms?
Where do I check trial and renewal terms?
Review the terms shown at checkout and in Manage billing. If you intend to cancel, use the billing portal before the stated renewal or trial end date.
My promotion code was rejected
My promotion code was rejected
Check the exact code, expiry, and any offer restrictions. Confirm that the discount appears before completing checkout; do not assume it will be added afterward.